Shipping policy

Processing time

  • "Orders are processed within 1-3 business days" (time before supplier ships)
  • "Processing may take longer during peak periods or holidays"

Delivery timeframes

-Expected delivery times (5-10 business days within Australia), (7-14 business days to New Zealand.

Transit times by location:

  • "Australia: 5-10 business days from dispatch"
  • "New Zealand: 7-14 business days from dispatch"
  • "Remote areas may require additional 2-3 business days"

Factors that affect delivery:

  • "Delivery times may vary based on supplier location and product availability"
  • "Weather conditions, customs processing, or carrier delays may extend delivery times"
  • "Products may arrive in separate packages if ordered from different suppliers"

Clear expectations:

  • "Delivery times are estimates, not guarantees"
  • "Business days exclude weekends and public holidays"
  • Tracking information will be provided once your order ships"

Delivery issues

-If your package is delayed beyond the estimated delivery time or appears lost, please contact us immediately. We will work with our suppliers and shipping carriers to track your order and provide a resolution, which may include a replacement shipment or full refund.

Shipping coverage

-We currently ship only to Australia and New Zealand.

Dropshipping disclosure

-Products are shipped directly from our suppliers and may arrive in separate packages.

Transparency about dropshipping:

  • "Products ship directly from our suppliers, which may be located in different regions"
  • "This allows us to offer competitive prices but may result in varying delivery times"

Shipping costs

How costs are calculated:

  • "Shipping costs are calculated at checkout based on your location and order weight"
  • "Rates are provided by our shipping partners and may vary by supplier"

What's included/excluded:

  • "Shipping costs cover delivery to your address only"
  • "Any customs duties or taxes (if applicable) are the customer's responsibility"
  • "Insurance and signature confirmation may incur additional fees"

Free shipping thresholds:

  • "Free shipping on orders over $50 within Australia"
  • "Standard shipping rates apply to New Zealand orders"

Multiple package transparency:

  • "If your order ships from multiple suppliers, you may be charged separate shipping fees for each package"
  • "We combine shipping costs where possible to minimize your expense"

No hidden fees:

  • "All shipping costs are displayed at checkout before you complete your purchase"
  • "No additional shipping charges will be added after your order is placed"

Cost variations:

  • "Shipping costs may vary based on product size, weight, and destination"
  • "Express shipping options are available at checkout for faster delivery"

Tracking

-Tracking information will be provided once your order ships.

When tracking is provided:

  • "Tracking information will be sent to your email address once your order ships"
  • "Tracking numbers are typically available within 24-48 hours of dispatch"

How customers can track:

  • "Use the tracking number provided to monitor your package on the carrier's website"
  • "You can also track your order through your customer account on our website"

What tracking shows:

  • "Tracking will show your package's progress from dispatch to delivery"
  • "Updates may not be real-time and can take several hours to appear"

Limitations to be transparent about:

  • "Some suppliers may use different carriers, so tracking experiences may vary"
  • "International tracking may have limited visibility once packages enter the destination country"
  • "Tracking information may not update immediately during weekends or holidays"

Multiple packages:

  • "If your order ships in multiple packages, you'll receive separate tracking numbers for each"
  • "Each package may be handled by different carriers depending on the supplier"

What to do if tracking isn't working:

  • "Contact us if your tracking number isn't working or hasn't updated in 5+ business days"
  • "We'll investigate with our suppliers and provide updates on your order status"

Contact details

-email: urbanityfare@icloud.com

-mobile: +61477089983